Assistant manager- CRM

Job Category: Assistant manager
Job Type: Full Time Permanent
Job Location: Jaipur

Position: Assistant manager- CRM
Vacancy: 1
Employment Type – Full Time, Permanent
Experience – 1 to 3 Years
Education– Bachelor’s degree in Pharma, Business Administration, Business Management, Hospitality.
Salary: As per the company norms

Key Responsibilities:
  • Supervises customer service representatives.
  • Ensures that customers receive the quickest service possible.
  • Assists representatives in handling disappointed customers.
  • Determines a course of action to resolve customer problems.
  • Interacts with customers using phone, email, the company website.
  • Provides assistance to representatives during extremely busy times.
  • Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
  • Uses social media to help promote the company’s products and services.
  • Takes customer complaints to upper management when necessary.
  • Interacts with vendors, partners.
  • Generates reports for upper management.
  • Helps create, update and maintain call scripts for representatives.
  • Maintains database of customers for follow-up and services.
  • Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
  • Train newly hired customer service representatives.
  • Train representatives on new equipment and software.
  • Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction
Require Skills & Experience:
  • Must have outstanding customer service skills.
  • Strong interpersonal and active listening skills.
  • Must have good MS Excel skills.
  • Must be highly detail-oriented and have the ability to effectively multi-task.
  • Must have excellent management and leadership skills.
  • Experience in managing and handling customer service representatives/teams.

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